CALL NOW: (408) 294-1514
FAQ
Moving In
You must have a valid state ID or passport. You also need to fill out a rental agreement and pay for your first month’s rent. We charge a one-time $25.00 administrative move-in fee. The rental agreement term is month to month.
Space Lock
You are responsible for buying your own lock and placing it on your space. We have locks available in the office. We highly recommend a disc lock to secure your space. You must keep your space secured at all times. If you fail to properly secure your space we will put a company lock on your space. If you fail to replace it with your lock we will put a new lock on the space and charge your account the cost of the lock.
Security Code
When you move in you will be provided with a security code that will allow you entry into the facility. You must hit a * then your code followed by a #.
Authorization
We only allow one person to sign the rental agreement. If you want to grant access to others, you may give them your security code and a key to your lock. Be cautious with your key and your code.
Insurance
We offer insurance when you rent your space. If your homeowner’s or renter’s insurance does not cover your stored items you may want to consider buying insurance.
Invoicing
You have a choice of getting an invoice by e-mail, mail for $1.00 per month or you can select no invoice.
Payment
Payment can be made by cash, check, credit card or ACH. We take Master Card, Visa, Discover and AMEX. Your credit card and ACH charge can be set up as a monthly auto-payment. We do not allow partial payments. Our new website also gives you the option of paying online. See ‘Pay Online’ on the menu bar of the home page.
Late Fees
We have a 10 day grace period for bill payment. After 10 days the late fee schedule is as follows: Rental rate of $60.00 or less – $10.00 late fee. Rental rate between > $60.00 and < $100.00 – $15.00. Rental rate of $100.00 or more – $20 or 15%, whichever is greater.
Other Fees
Returned check fee: $32.00. Pre-Lien fee: $32.00. Cut Lock and Inventory Fee: $32.00. Auction publishing fee: $32.00.
Use of Space
Your space is to be used for storage only. Hazardous and toxic materials are prohibited. You may not use the space as a domicile or a place of business. You may not modify your space nor may you connect electrical devices anywhere on the facility. Garbage disposal is not allowed on the property.
Transferring
If you need to transfer to a different space you must rent the new space and move all of your goods before we can vacate your original space.
Moving Out
When you plan on moving out you must give us a 7 day written notice. Upon move out please come to the office and sign a vacate receipt. You must remove all items from your space and leave it in broom swept condition.